Refund Policy:
We are committed to ensuring your satisfaction with every purchase. We understand that circumstances may arise where you may need to request a refund. Please read our refund policy below:
Refund Eligibility:
Refunds will only be issued for digital purchases if there is a technical issue preventing access to the purchased content.
Refund requests must be made within 3 days of the purchase date.
To be eligible for a refund, you must provide proof of purchase.
Refund Process:
To request a refund, please contact our customer support team at info@danedeaner.com
Clearly state the reason for your refund request and provide any relevant details or documentation.
Our team will review your request and respond within 3 business days with further instructions.
Refund Approval:
If your refund request is approved, refunds will be issued via the original payment method.
Please note that it may take 3-5 business days for the refunded amount to reflect in your account, depending on your payment provider.
Non-Refundable Items:
Physical products (e.g., printed books) are non-refundable unless they arrive damaged or defective. In such cases, please refer to our Shipping and Returns Policy.
Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at info@danedeaner.com.
Customer Support Policy:
Communication Channels:
You can reach our customer support team via email, phone, or through our website's contact form.
Our customer support hours are 9am - 5pm PST.
Response Time:
We are committed to responding to customer inquiries and support requests promptly.
You can expect to receive a response from our team within 1-2 business days during our regular business hours.
Issue Resolution:
Our goal is to resolve customer issues and concerns efficiently and effectively.
If you encounter any problems with your purchase or have any questions, please don't hesitate to reach out to us. We're here to help!
Feedback and Improvement:
We welcome feedback from our customers as it helps us improve our products and services.
If you have any suggestions or feedback regarding your experience with us, please share it with our team.
Customer Satisfaction:
Your satisfaction is our top priority. We are dedicated to providing you with the best possible customer support experience.
If you have any issues or concerns, please let us know, and we will do everything we can to resolve them to your satisfaction.
Contact Us:
If you need assistance or have any questions, please feel free to contact our customer support team at info@danedeaner.com. We're here to help!
Privacy Policy:
1. Information We Collect:
Personal Information: When you visit our website, make a purchase, or sign up for our newsletter, we may collect personal information such as your name, email address, mailing address, phone number, and payment details.
Usage Data: We may also collect information about how you interact with our website, including your IP address, browser type, device information, pages visited, and other usage data.
2. How We Use Your Information:
We use the information we collect for the following purposes:
Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery of products.
Communication: To communicate with you regarding your orders, inquiries, and customer support requests.
Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates related to our business.
Improvement: To analyze website usage data and trends, and to improve our products, services, and user experience.
Compliance: To comply with legal obligations and enforce our terms of service.
3. Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Data Sharing:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
Legal Compliance: We may disclose your information when required by law, to enforce our site policies, or to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Your Choices:
Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email.
Access and Correction: You have the right to access and correct your personal information stored in our database. If you would like to review or update your information, please contact us using the information provided below.
6. Children's Privacy:
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
7. Changes to This Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us:
If you have any questions, concerns, or feedback regarding our Privacy Policy, or if you would like to exercise your data rights, please contact us at [Your Contact Email/Phone Number].
By using our website and providing your information, you consent to the collection and use of information as described in this Privacy Policy.
Effective Date: [Date]
Terms of Service:
1. Acceptance of Terms:
By accessing or using our website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not access or use our website.
2. Use of Website:
You may use our website for lawful purposes only. You agree not to:
Violate any local, state, national, or international laws.
Interfere with or disrupt the operation of the website.
Engage in any activity that could harm, damage, or impair our website or services.
3. Intellectual Property:
All content on our website, including text, graphics, logos, images, videos, and software, is the property of Dane Deaner Photography LLC and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written consent.
4. Purchases:
When you make a purchase from our website, you agree to provide accurate and complete information, including your name, email address, billing address, and payment details. You also agree to be bound by our Refund Policy and any other terms and conditions applicable to your purchase.
5. Third-Party Links:
Our website may contain links to third-party websites or services that are not owned or controlled by [Your Photography Book Business]. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and policies of any third-party websites you visit.
6. Limitation of Liability:
In no event shall [Your Photography Book Business], its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.
7. Indemnification:
You agree to indemnify and hold harmless [Your Photography Book Business], its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of or in connection with your use of our website or services, your violation of these Terms of Service, or your violation of any rights of another party.
8. Changes to Terms:
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website after any such changes constitutes your acceptance of the revised terms.
9. Termination:
We may terminate or suspend your access to our website and services, with or without cause and without prior notice, including if you violate these Terms of Service or engage in any conduct that we believe is harmful to our business.
10. Governing Law:
These Terms of Service shall be governed by and construed in accordance with the laws of California, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these terms shall be resolved exclusively by the courts of [Your Jurisdiction].
11. Contact Us:
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at info@danedeaner.com.